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bachelor in business administration
Polytechnic State University Sanluis
Jan-2006 - Nov-2010
CPA
Polytechnic State University
Jan-2012 - Nov-2016
Professor
Harvard Square Academy (HS2)
Mar-2012 - Present
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4.       Which market orientation would you consider for a standard product that has low, infrequent demand? What are the trade-offs you would consider in making this decision?
5.       How can a company use the gap model of customer satisfaction to improve its opera- tions management processes?
6.       Why don’t companies attempt to offer a commitment at the level of customer success with all of their customers?
7.       What aspects of operations management can contribute to customer success?
8.       The chapter offers one approach to customer management and relationship strategy based on sales volume and profitability. Can you think of other criteria that might be used to determine the most appropriate form of relationship?
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