1)A leader is someone who is in control of other people, and in today’s
culture this person often leads with command and control.
True or false 2) Organizational behavior is the study of __________.
a individuals and groups within an organizational context
.
b motivation
.
c both individuals and groups within an organizational context
. and
internal processes and practices as they influence the effectiveness of
individuals, teams, and organizations
d internal processes and practices as they influence the effectiveness of
.
individuals, teams, and organizations
3) Effective managers in organizations usually accept what key functions in their roles?
a authority
.
b responsibili
. ty
accountabil
ity
d all of these
c
.
. 4) Which of the following is not one of the core components of the ethics competency?
a
. demonstrate honesty and openness in communication, limited
only by legal, privacy, and competitive considerations
b assess and establish one’s own developmental, personal (life.
related), and work-related goals
c apply governmental laws and regulations, as well as employer's
.
rules of conduct, in making decisions and taking action within a
person's level of responsibilities and authority
d demonstrate dignity and respect for others in working
.
relationships 5) Stages of moral development are stages through which individuals evolve, ranging from the lowest stage (obedience and punishment
orientation) to the highest stage (universal ethical principles). True False 6) The highest form of ethical decision making involves a careful
determination of who will receive benefits or incur costs as the
consequence of a decision. True False 7)The key foundations of ethical decision making are:
a ethical intensity and decision-making procedures and rules
.
b ethical
. intensity, decision-making procedures and rules,
probability of affect, and determination of parties.
c ethical intensity, decision-making procedures and rules, affected
.
individuals, benefits and costs, and determination of rights
d magnitude of consequences, probability of affect, and
.
determination of goals
8)Which of the following principles is probably the most appropriate for
justifying the decisions and actions of an executive who is defending
his multimillion dollar bonuses with a firm that has major financial
losses.
a golden rule
.
principle
b means-end
.
principle
c hedonist
.
principle
d disclosure
.
principle
9) In Learning from Experience: Steve Jobs, CEO, Apple., Jobs’s personal trademark is: a philanthropy
.
b focusing on the
. employee
relations
c making his own rules
.
d outlandish
. publicity stunts 10) All of the following are considered to be among the major categories of sources of personality differences except:
a culture
.
b heredity
.
c environme
. nt d gender
. 11) Which of the following is a general category of ethical principles often implied on certain categories of decisions and actions?
concern-for-others
principles
b situational-effect
.
principles
c balancing means
.
principles
d self-effacing principles
a
. . 12) People base their behaviors on what they perceive reality to be. True False 13) The halo effect refers to evaluating another person solely on the basis of one attribute, either favorable or unfavorable. True False 14) The process by which people select, organize, ____ and ____ information from the world around them is referred to as perception.
a identify;
.
b process;
. evaluate
search for
evaluate;
synthesize
d interpret;
.
respond to
c
. 15) ______ is an expectation of a particular interpretation based on past experience with the same or a similar object.
a Projection
.
b Expectancy
. effect c Stereotype
.
d Perceptual set
. 16) According to Learning from Experience: Working at United Parcel Service, the Five Seeing Habits include all of the following except:
a never use your
.
b make sure that
. horn the truck has an
escape route
c look down the road to uncover traffic
.
patterns
d maintain proper following distance
. 17) _______ is the relationship between a behavior and the preceding and following environmental events that influence that behavior.
a
. Consequence b Behavioral modification
.
c Contingency of
. reinforcement
d Antecedent
. 18) The purpose of positive reinforcement is to ____ the frequency of desired employee behavior and the purpose of negative reinforcement
is to ____ the frequency of desired employee behavior.
a
. decrease;
decrease
b decrease;
.
increase
c increase;
.
decrease
d increase;
.
increase
19) Susan would like to stop employees from taking long lunches. She decides the best way to do so is to punish those who come back from
lunch late. Which of the following is not a potential negative effect of
Susan’s plan?
undesirable emotional
reactions
b recurrence of undesirable
.
behavior
c aggressive, disruptive
.
behavior
d employee indifference toward
.
Susan
a
. 20) Goals are the past or present outcomes or results that individuals and groups achieved. True False 21) To survive in today's global competitive market, setting challenging goals that take into account time and quality and provide feedback to
employees is:
a long-term option for
companies
b a short-term option for
.
companies
c a prerequisite for company
.
success
d a guarantee of company
.
success
a
. 22) ________ are the two key attributes of goals that are particularly important in determining the level of challenge experienced by a
person.
a Goal
.
b Goal
. difficulty and goal clarity commitment and selfefficacy
c Goal commitment and goal
.
clarity
d Goal difficulty and goal
.
commitment
23) Which of the following is true about on-the-job stress.
a 65% of respondents said they had little or no on the job stress
.
b 69% of respondents quit their job due to stress levels
.
c About half of respondents said that excessive stress makes
. it hard for them to perform well on the job
of respondents felt like striking a coworker in the past year d 85%
. 24) Which of the following aspects of the Type A personality are strongly related to stress reactions and heart disease?
a optimism
.
b hostility
.
c pride .
d all
. of these are strongly related to stress reactions and
heart disease 25) ____________ is an example of an emotional effect of stress.
a Substance abuse
.
b Increased blood
. pressure
Difficulties in
communication
d Irritability
c
.
.

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