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bachelor in business administration
Polytechnic State University Sanluis
Jan-2006 - Nov-2010
CPA
Polytechnic State University
Jan-2012 - Nov-2016
Professor
Harvard Square Academy (HS2)
Mar-2012 - Present
In general, shopping online is supposed to be more convenient than going to stores. However, according to a recent Harris Interactive poll, 87% of people have experienced problems with an online transaction (The Wall Street Journal, October 2, 2007). Forty-two percent of people who experienced a problem abandoned the transaction or switched to a competitor's website. Fifty-three percent of people who experienced problems contacted customer service representatives.
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a. What percentage of people did not experience problems with an online transaction?
b. What percentage of people experienced problems with an online transaction and abandoned the transaction or switched to a competitor's website?
c. What percentage of people experienced problems with an online transaction and contacted customer-service representatives?
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