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bachelor in business administration
Polytechnic State University Sanluis
Jan-2006 - Nov-2010
CPA
Polytechnic State University
Jan-2012 - Nov-2016
Professor
Harvard Square Academy (HS2)
Mar-2012 - Present
E11-17Â Â The following is a list of terms related to performance evaluation.
1. Balanced scorecard
2. Variance
3. Learning and growth perspective
4. Nonfinancial measures
5. Customer perspective
6. Internal process perspective
7. Ideal standards
8. Normal standards
Instructions
Match each of the following descriptions with one of the terms  above.
(a)Â The difference between total actual costs and total standard costs.
(b)Â An efficient level of performance that is attainable under expected operating con- ditions.
(c)  An approach that incorporates financial and nonfinancial measures in an integrated system that links performance measurement and a company’s strategic goals.
(d)Â A viewpoint employed in the balanced scorecard to evaluate how well a company develops and retains its employees.
(e)Â Â An evaluation tool that is not based on dollars.
(f ) A viewpoint employed in the balanced scorecard to evaluate the company from the perspective of those people who buy its products or  services.
(g)Â Â An optimum level of performance under perfect operating conditions.
(h) A viewpoint employed in the balanced scorecard to evaluate the efficiency and effectiveness of the company’s value chain.
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