The ratio of a firm's monthly output to a combination of inputs such as labor and materials used in the same month would be a measure of Answer A. labor productivity B. material productivity C. multifactor productivity D. capital productivity 1 points Question 2 ______ failure costs include product liability and lost sales. Answer A. Process B. Internal C. Customer D. External 1 points Question 3 The transformation process associated with manufacturing operations is best described as Answer A. informational B. locational C. physical D. exchange 1 points Question 4 Which of the following quality tools show the relationship between two variables in a process Answer A. Scatter diagram B. Process flow chart C. Histogram D. Fishbone diagram 1 points Question 5 In general, a process is considered to be in control for all the following conditions except Answer A. all points are above the centerline B. no pattern exists in the plotted points (no evidence of a run) C. the points are randomly distributed following a normal population D. no points are outside the control limits 1 points Question 6 All of the following are responsibilities of operations managers except Answer A. managing inventories B. quality inspection C. promoting products D. planning production 1 points Question 7 Which of the following is NOT a primary purpose of statistical process control? Answer A. to establish control limits B. to identify specification limits C. to detect special cause variations D. to determine when a process is not in control 1 points Question 8 Making sure that the product meets the design specifications during production is referred to as Answer A. fitness for use B. quality of conformance C. process capability D. quality of design 1 points Question 9 Four common types of control charts include all of the following EXCEPT: Answer A. t-chart B. c-chart C. xbar-chart D. p-chart 1 points Question 10 All of the following are part of DMAIC except: Answer A. Deliver B. Improve C. Measure D. Control