OBJECTIVES:

The purpose of this assessment is to focus on the fundamental aspects of Operations & Quality Management as it applies to an organizational structure adopted by the organization.

DELIVERABLES:

- Identify an organization of Hard Rock Cafe Singapore.

- Describe briefly the nature of the organization itself, its Operations & Quality Management systems and how these systems improved and contributed to the organization's current success.

- Evaluate and analyze the organization in terms of its system ( process and procedural flow) and organizational structure.

- Assses how an Operational & Quality Management strategy could be relevant ( if it does not have system or structure) or how it could be further strengthened (if a system or structure already exists)

- Critically assess what the impact of an effective Operational & Quality Management system or the lack of one can be to this organization, in terms of its decision making process and its competitivesness within the industry that it operates.

-Written report :1500 words, excluding table of contents, referencing, charts, figures and appendices.

SUBMISSION REQUIREMENTS:

- Excutive summary 10%

- Introduction to the Organization with the Operational & Quality systems & struture in place.10%

- Current state of the organization with the operational & quality systems & structure in place. 30%

- The operations manager of this organization that you have chosen, what would you change and how would you do it differently. 10 %

- What additional benefits or value added would your proposals bring to organization. 10%

- Conclusion 10%

- References ( APA referencing as it relates to the use of relevant research literature and general information to support your analysis). Minimum from5 to 10APAreferences. 10%

- Professionalism of report ( structure, spelling, grammar & overall presentation) 10%

- Please do not copy and paste , use your own words.