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MCS,PHD
Argosy University/ Phoniex University/
Nov-2005 - Oct-2011
Professor
Phoniex University
Oct-2001 - Nov-2016
22.   Costs of quality. Cool Corporation manufactures freezers. The following table presents financial information for two years.
Â
|
 |
Year 1 |
Year 2 |
|
Sales  ................................................................................................................... |
$2,450,000 |
$2,200,000 |
|
Quality Costs: |
 |
 |
|
Quality  training........................................................................................... |
16,500 |
18,800 |
|
Scrap  .............................................................................................................. |
18,500 |
19,300 |
|
Production process design ....................................................................... |
198,000 |
130,000 |
|
Repair of returned goods.......................................................................... |
43,000 |
48,000 |
|
Rework (goods spoiled during production).......................................... |
170,000 |
185,000 |
|
Preventive maintenance............................................................................ |
135,000 |
95,000 |
|
Materials inspection................................................................................... |
65,000 |
48,000 |
|
Finished product testing........................................................................... |
94,000 |
124,000 |
Â
a.   Classify the above costs into prevention, appraisal, internal failure, or external failure costs.
b.   Calculate the percentage of each prevention, appraisal, internal failure, and external failure cost to sales for Year 1 and Year 2.
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