Question 1

1. What is the term used for an assumption that people from other cultures are more like you that they actually are?
2. Projected similarity
3. Ethnocentrism
4. Stereotyping
5. Cultural relevancy

5 points  

Question 2

1. Which of the following is the definition of cultural identity?
2. A multi-dimensional self-concept drawn from allegiance to and acceptance by an ethnic or cultural group
3. Recognition of the strong effects of culture on self and others
4. Societal beliefs and customs that reinforce the assumption that majority culture-for example, dialect, traditions, and appearance-is superior and minority culture is inferior
5. Respect for the cultural concepts and needs of persons from cultures other than one’s own

5 points  

Question 3

1. The US health care system itself can be considered a culture.
2.  True
3.  False

5 points  

Question 4

1. Six Sigma is data driven but not customer focused.
2.  True
3.  False

5 points  

Question 5

1. Health Plan XXX and the Armenian speaking persons in their service area: Read the Case on Slide 29 of the Chapter 4 PowerPoint and answer the following: What recommendations could the management consultant have made to the CEO?
2. 04chap(1).pdf 

1. For the purpose of competently meeting health care needs, culture is best addressed at the national level. 
2.  True
3.  False

5 points  

Question 7

1. Benchmarking is the process of comparing organizational performance to a norm or standard.

 True

 False

5 points  

Question 8

1. Which of the following terms is NOT included in the conceptualization of cultural competence?
2. Cultural sensitivity
3. Cultural stereotyping
4. Cultural relevance
5. Cultural humility

5 points  

Question 9

1. Explain how cultural competence can be expressed at the individual and organizational levels. Give examples of each.

5 points  

Question 10

1. Josie the lead nurse: Read the case example and answer the question "How should the nursing director handle this?"

04chap(2).pdf 

5 points  

Question 11

1. What is understood as death and what criteria are used to signal it vary from culture to culture. What are some possible ways of handling the cross cultural dilemma in this case example (Buddhist family from Jakarta)? See Slide 11 on the Chapter 4 PowerPoint.
2. 04chap.pdf 

5 points  

Question 12

1. Explain how cultural competence can be expressed at the individual and organizational levels. Give examples of each.

5 points  

Question 13

1. Culture has little impact on how people perceive illness, health or death.
2.  True
3.  False

5 points  

Question 14

1. What is the point of categorizing different groups of people in health care?

5 points  

Question 15

1. Cultural identity is biologically inherited, not learned.
2.  True
3.  False

5 points  

Question 16

1. What is an “explanatory model”? Give an example of an explanatory model. Explain how differing explanatory models can affect patient/provider communication.

5 points  

Question 17

1. In the US, uniform national benchmarks for diversity and cultural competence in health care are in place.
2.  True
3.  False

5 points  

Question 18

1. What is cultural competence in health care?

5 points  

Question 19

1. What is the definition of cultural humility?
2. A personal identity formed by being socialized in two cultures with the resultant ability to function well in both
3. An attitude of lifelong self-reflection, self-critique, and respectful partnering with all cultures
4. A process by which an individual coming in contact with a culture other than his or her own begins to internalize aspects of the new culture
5. Recognition of the strong effects of culture on self and others

5 points  

Question 20

1. Which of the following does NOT describe the process of acculturation?
2. Contact with a culture different from one’s own
3. Stereotyping people from different cultures
4. Learning new values, beliefs, and behaviors
5. Internalizing aspects of a new culture

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