Culpe"s Cues Co. is a small manufacturing operation that makes and sells pool cues for sporting goods stores and billiard halls in Baltimore, Maryland, and the surrounding local area. James Culpe and his wife, Rebecca, are the owners and only employees.

James Culpe purchases all of the materials needed to make pool cues, including wood, paint, hardware, and supplies. All purchases are made from local suppliers, and all payments are made in cash at the time of the purchase. James Culpe is responsible for making the pool cues. He also handles all telephone calls and replacements, and he personally delivers all finished products.

All sales are conducted on account via the Internet. An order is received electronically through the company’s Rebecca Culpe prints the orders and forwards them to her husband in the workshop. Mrs. Culpe is also responsible for website design and maintenance, as well as all accounting and customer collections.

Address the following questions regarding Culpe"s Cues:

1. What are the business processes that apply to this business?
2. How the business would processes change if Culpe"s Cues expanded to a regional focus?
3. How the business would processes change if Culpe"s Cues began selling pool balls and other billiard equipment in addition to cues?