SophiaPretty

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$14/per page/Negotiable

About SophiaPretty

Levels Tought:
Elementary,Middle School,High School,College,University,PHD

Expertise:
Accounting,Algebra See all
Accounting,Algebra,Applied Sciences,Architecture and Design,Art & Design,Biology,Business & Finance,Calculus,Chemistry,Communications,Computer Science,Economics,Engineering,English,Environmental science,Essay writing Hide all
Teaching Since: Jul 2017
Last Sign in: 304 Weeks Ago, 1 Day Ago
Questions Answered: 15833
Tutorials Posted: 15827

Education

  • MBA,PHD, Juris Doctor
    Strayer,Devery,Harvard University
    Mar-1995 - Mar-2002

Experience

  • Manager Planning
    WalMart
    Mar-2001 - Feb-2009

Category > Art & Design Posted 27 Jul 2017 My Price 5.00

This is a Tourism class and please complete before time.

 

Read and answer the following questions thoughtfully and through synthesizing into your own words. Your answers should be in BOLD RED.

 

Find and share a meaningful quote on customer service:

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Why is customer service important?

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What’s the ‘problem’ with customer service training, as it is currently being provided by companies for employees?

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Why are customers getting ruder? List suggestions from the reading and add your own ideas as to why you think this is a growing problem.

Insert.

 

Find a sarcastic customer service meme and copy and paste it here:

 

 

What’s the difference between service and servitude? Are most workers in customer service acting from a place of service or servitude, in your view?

Insert.

 

Through various religious and social leaders, we can see that service can be a powerful act of ______________.

Insert.

 

What does the word ‘service’ mean to YOU? Be honest. J

Insert.

 

Why would it be important for you to learn the advanced skills of customer service for yourself and in leading staff on the frontlines?

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What does it mean that hospitality/tourism is intangible?

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What does it mean that hospitality/tourism products are perishable?

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What does it mean that hospitality/tourism products are inseparable?

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Why are customer expectations so much higher for the hospitality/tourism industry than they are for, let’s say, a 7-11 clerk or a mail delivery person?

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What are the four foundational needs every customer has?

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What does this mean: “Good is not good when better is expected?” Why is exceptional service required over adequate service?

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What is the 10&5 Rule?

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What are 3 suggestions from the reading on how to provide exceptional customer service?

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What are 4 additional suggestions you can offer for how to provide exceptional customer service?

Insert.

 

 

 

 

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SophiaPretty
(5)
Status NEW Posted 27 Jul 2017 06:07 AM My Price 5.00

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