Paper Format

All papers should be double-spaced, using an 11- or 12-point font.

The length of the paper is to be between 10 and 15 pages, not counting the cover page, table of contents, nor appendices.

The first page should include the title of the work, student name, course number and title, date, and professor name.

The second page should be a table of contents. It should, at a minimum, reflect the seven items listed in the Grading Rubric.

Follow APA style for general format and citations (see the APA Guidelines Tutorial in the Syllabus).

The paper sections must adhere to the guidelines below, and each section must be labeled in the text.

The language should be clear, concise, and precise.

The tone should be professional, consistent, and not filled with jargon.

Grammar and syntax (sentence structure) must be correct.

The report must be free of misspellings and typos.

Tables and Figures

All figures and tables must be referred to in your text before they appear on the page.

Figures and tables should appear on the same page as, or the page after, the text that refers to them.

All figures and tables need captions. Captions go below figures and above tables.

Quotations and Citations

Quotations and citations are crucial components of a research paper and must be present.

Failure to properly cite research sources and borrowed ideas is plagiarism.

Refer to the APA style guide for assistance with properly citing quoted or borrowed materials and ideas.

 

 

 

I am requesting a 10 page paper using the above format with the below information. Please do not count the cover page, table of contents, nor appendices as a page.  Thank you.

 

References

Ann, C., & Carr, A. N. (2010). Critical reflections on the good, the bad and the ugly of organisation leadership: the case of Wal-Mart. Culture & Organization, 16(2), 109-125. doi:10.1080/14759551003769268

ANNE D'INNOCENZIO - AP Business, W. (2007). Theft Rising at U.S. Wal-Mart Stores. AP Online,

Boyle, M. (2009). Wal-Mart Vows to Promote Women. Businessweek Online, 10.

Can a Group of Women File a Class-Action Suit Against Wal-Mart for Sexual Discrimination? PROS. (2011). Supreme Court Debates, 14(7), 11.

Piercy, N., & Archer-Brown, C. (2014). Online service failure and propensity to suspend offline consumption. Service Industries Journal, 34(8), 659-676. doi:10.1080/02642069.2014.886192

Wexler, L. (2011). WAL-MART MATTERS. Wake Forest Law Review, 46(1), 95.

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http://proxy.devry.edu/login?://search.ebscohost.com/login.aspx?&,cookie,ip,uid&&&-live

 

 

Expanded Introduction

I have chosen to work on employee and customer problems with Walmart.  I am a frequent customer at Walmart, my time there at times was not pleasant. The decision is based on the service the employees give the customers.  My concern is how it appears that the service has gone downhill and that is why I have resorted to using Walmart’s online service.  When I first used the online service I had problems with it also.   Walmart is a store that everyone goes to for shopping or getting work done on their car. Walmart being publicly traded the employees have the choice to participate in stock options.  The benefits they offer are alright for someone just starting out or using this job as a part time filler position.  It appeared that Walmart did not have the right amount of people working to cover the shifts for cashiering.  The lines were always long and there were not enough registers opened.  Does Wal-Mart notice or even care about how employees are treating the customers.

 As a consultant I will be trying to provide a solution on what could be done to improve the relationship between management, the employees and the customers.

Expanded Problem Statement

• Are the Wal-Mart employees satisfied with their employer?  Is the shortage of workers due to poor management or workers calling off?  Are the workers being offered benefits?   Are the attitudes of the workers contributing to poor customer service?

 

 

 

 

Expanded Narrative Description

• Wal-Mart has had a history of discrimination of unfair wages and promotions toward women.  There has been lawsuits in regards to this matter.  Walmart should offer more hours or hire more people.  Online service should be improved.

 

 

Preliminary Solutions

• Relationship between workers and management
• Increased hours
• Improve benefits
• Hire fulltime vs Part-time
• Improve online services

Preliminary Analysis

 

Walmart should consider hiring fulltime cashiers and offer benefits immediately to fulltime and part-time workers.  Walmart should have a better process in place for workers and management.  The online service needs to be improved from the time you buy the item to the pickup process.