As Elaine Black reflects on her meeting with Jim Saxton and Peter Greyton, she considers where the company has been and where it is heading, and ponders the current issues regarding Robatelli"s accounting information systems and its ability to take and record sales. She is concerned about the limitations of the current accounting information system. Are internal controls strong enough? Would a new, integrated IT system yield improvements? As she contemplates the integration of the POS systems at the restaurant locations with the GL software at the home office, she wonders about the requirements for developing and implementing such a system, and how to best utilize the system to support Robatelli"s plans for growth. Elaine realizes that her ability to address these issues will be critical not only to the success of the company, but also to her career.

Required:

1. Briefly describe the differences in Robatelli"s three order-entry systems (instore, telephone, and Internet). For each method, specifically identify the employees needed and describe the tasks performed by these employees.
2. Draw three process maps of the ordering and sales processes at Robatelli"s. One process map should depict in-store sales, one map should depict phone orders, and one should depict online orders.
3. From the descriptions of Robatelli"s various revenue and collection processes, answer the following questions regarding internal controls:
   1. Separately identify at least one internal control strength and/or weakness for each of the three ordering systems (in-store, telephone, and Internet).
   2. What is the control purpose of the drop-down boxes in the Internet ordering system?