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MBA,PHD, Juris Doctor
Strayer,Devery,Harvard University
Mar-1995 - Mar-2002
Manager Planning
WalMart
Mar-2001 - Feb-2009
quick answers! (expect within hour)
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Write a brief paragraph about the circumstances under which you might choose to offer a customer an alternative product/ service as part of the problem resolution. (200 words)
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List three techniques that might help you and other staff follow up on the progress of a customer complaint that has been escalated.Â
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What procedures should an employee follow if a solution to a complaint cannot be negotiated to the customer’s satisfaction? (50 words)
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