Time of Day

Total minutes of inter-action

Type of Communication

Receiver

Notes on verbal elements

Notes on Nonverbal Communication

Functions of Verbal/Nonverbal Communication

Sample:

9:30 a.m.

Sample:

1:30

Phone (Cell), Computer –(Facebook) Computer  (email)

Computer – (shopping)

Other

Family, Friend, Work, Comm-ercial, other.

Formal versus informal language, use of slang, denotations, etc. 

Sample:

She used words like “difficult” and “bad” which made me feel the denoted she was upset.  But she also said “we have the resources,” which suggested everything was okay.  Though I didn’t know if “I” was most of this “we” or if she was referring to others.

Sample:

I couldn’t make out the tone of the email from my supervisor.  She sounded like she was upset, but I wasn’t sure.I’m going to go speak to her directly to get a better sense of what the email was about.  I will link this to advice offered in Bevan and Sole on managing impressions, as I want her to have a good impression of me through demonstrating confidence through my body language.

Verbal -

“Expressed confirming and disconfirming messages”(Bevan & Sole, Section 4.1). She told me about some issues she had with my document, “disconfirming” my work plan.

Nonverbal – because of the lack of nonverbal cues, I could not easily detect “messages of emotion, influence, and deception” (Bevan & Sole, Section 4.2). If we’d spoken, I could have interpreted what she was feeling and avoided feeling bad myself.