Maurice Tutor

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About Maurice Tutor

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Algebra,Applied Sciences See all
Algebra,Applied Sciences,Biology,Calculus,Chemistry,Economics,English,Essay writing,Geography,Geology,Health & Medical,Physics,Science Hide all
Teaching Since: May 2017
Last Sign in: 401 Weeks Ago, 5 Days Ago
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Education

  • MCS,PHD
    Argosy University/ Phoniex University/
    Nov-2005 - Oct-2011

Experience

  • Professor
    Phoniex University
    Oct-2001 - Nov-2016

Category > Accounting Posted 08 Aug 2017 My Price 4.00

support costs

A mobile phone company identified a project to develop a new information system for its call center. The project is estimated to cost $946,000. There will also be a net increase of $80,000 per year in ongoing operations and support costs. The annual benefits are described as: ? Reduce customer defections by 1,750 per year. Each defection is estimated to cost the company $500. ? Reduce service call costs by 20% from $1.2 million per year to $960,000 per year. ? Eliminate call-backs to customers because of failed service calls. In an average year, the number of call-backs has been 1.5 million per year with a cost of $0.46 per call-back. If the company’s discount rate is 8%, what is the net present value (NPV) for this project after 3 years of operation? Support your answer. Would you invest in this project? Explain fully

Answers

Maurice Tutor
(5)
Status NEW Posted 08 Aug 2017 11:08 PM My Price 4.00

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