Management Communications with Technology Tools

Discussion Responses (2 responses, at least 150 words each)

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Respond to two of the following post provided below (150 words each)

 

Original Discussion question:  In a 250-300 word response, describe how you would build rapport with your audience in a business presentation. What motivational strategies have you used in the past that were successful or what strategies have you seen speakers use that were effective? Use at least one resource to support your key points. Respond to at least two of your fellow students' posts.

Post to Respond to: Pick 2 and specify by name and Respond to their post in the form of a discussion.

(Examples are included under discussions as well in BOLD. )

 

Debra Massey

 

The way that I would build rapport with my audience in a business presentation is that I would not only introduce myself but let the audience tell a little bit about them. It is always good to walk around before the presentation and let the audience tell you alittle bit about themselves and the reason that they are there (Baack, 2012). The presentation that I would use is to remember to focus on my audience, smile and make eye contact and remember that I am there to give a presentation, not a long speech. A presenter needs to also make some time to speak to the audience in between speaking about what their interest, values and what their aspirations are (Baack, 2012).

You have to speak on the level of your audience not speak over them, or say words or things that the audience cannot identify or relate too. You will lose your audience and you want to keep your audience interested in the presentation from the slideshow to the words describing the topic you have selected. While making your presentation, do not act like you do not know what you are talking about, always act confident and never act like the presentation is even boring you.

I have never made a presentation, but from what I have observed, my attention is always on a speaker that has interesting pictures to go with the topic they are speaking on and they are confident in the presentation that they are presenting. I went to an orientation one time and a presenter came out in front of us and gave a presentation about different kinds of insurance that we could sign up for. Instead of facing us, she read everything off of the slide show with her back to us the whole time and when someone asked a question, she said she would get back with them and that was every question. Because of this, she lost a lot of her audience and the new hires were talking bad about her and saying that she was boring.

I had a presenter at another job that I worked at and on the orientation her slide show was unbelievable, she knew everything about what she was speaking about, she made the time go by quickly because she kept everyone involved and interested in her presentation. Not only did she stand in the front and explain the slides, half of the time the information she spoke about, she did not even look a the slide which led me to believe her knew her job. She kept her audience laughing, smiling, interested and also curious to what she was going to say and do next. A presenter needs to be friendly, excited about what the presentation is about, confident and knowledgeable (Baack, 2012). 

Baack, D. (2012). Management communication. [Electronic version] Retrieved from https://ashford.content.eduLinks to an external site.

 

 

Stefanie Levy

I usually build rapport by starting off most of my presentations with a small ice breaker to loosen everyone up. Typically, presentations can be looked at as boring, but small things like an ice breaker will help get the audience in tune with you. "In-house messages normally focus on specific issues related to the organization or business. The audience consists of fellow employees. Even with those parameters, in-house speeches reach diverse audience members with differing opinions and viewpoints. Audience familiarity might lead to spontaneous interruptions or leaps in judgments by members" (Baack, 2012). Depending on your topic, your peers are sometimes the toughest audiences. They are used to you and have no problem with birthing a question about your presentation.

According to our textbook, "the three basic reasons for public speaking are to inform, persuade, and inspire. Another goal of public speaking can be to collaborate. Making sure an audience understands an issue or process is the primary goal of an informative presentation. Persuasion involves the attempt to change peoples' minds, or at least to get them to see a different perspective" (Baack, 2012). Regardless if you are presenting to a group of friends or strangers, you will find yourself having to make use of the strategies listed above.

Now I have seen a presenter that used props throughout his presentation and it held everyone's attention. Just to see him talk and juggle boards was amazing. He would switch up his props, at one point in his conversation on a unicycle. It was like his props coincided with what he was speaking of at the time.

Just a side note. I think everyone have seen Ted Talks at some point, but if you haven't check it out.  https://www.ted.com/talks (Links to an external site.)Links to an external site.

 

This website houses hundreds of presentations that are very effectively and captivating.

References

Baack, D. (2012). Management Communication. Bridgepoint Education.

 

 

Deborah Chenois

Hi Stefanie - interesting comment about the use of props. I agree that can add interest to a presentation, but there are a couple of things about that concern me. The first is this: if it is too much, can it be distracting from the core message? The other thing from a presenter's point of view is just the complexity this introduces into the presentation, meaning the possibility for something to go wrong. Terrific reference to Ted Talks. Those are some the best presenters I've ever seen! 

 

 

Crystal Taylor

During a business presentation, you would build a rapport with your audience by being fun, interesting, and organized. When doing a presentation on anything you must remember to try to keep the audience interested in what you are presenting. According to the text (Baack 2012) "The steps of public speaking set a strategy, identify the audience, evaluate potential barriers to communicate, prepare the message, prepare the questions, practice the presentation, and make the presentation". Understand what you are presenting to the audience. Your delivery is only as good as your presentation. Do not fumble and stutter. You must take control of the presentation as if you have presented this presentation more than once. Speak clearly and always seem calm. According to the text (Baack 2012) "Beyond capturing an audience's attention, the other key elements of an introduction are tostate the objective of the presentation, find ways to keep the audience listening, and preview the key points about to be made".

 

I would always find a great ice breaker. I would ask questions throughout the presentation. Ask questions that require an answer better than yes and no. Incorporate small games that require little to no distraction of the presentation. There are many ways to keep you audience at attention to help build a rapport with them. Incorporate some of their day to day in your presentation (with hopes that you know the audience). Again, my favorite is call people to answer to demonstrate your presentation. Make sure you have visuals and samples for the audience to keep.

 

Baack, D. (2012). Management communication [Electronic version]. Retrieved from

https://ashford.content.edu (Links to an external site.)Links to an external site.

 

 

David Reid

According to Toastmasters, the ideal way to build rapport is start with casual conversation. Do not start your speech direct with the subject of the speech. Another means of building rapport is eye to eye contact. The purpose of eye contact is to create a give-and-take relationship with your audience. (Landrum, 2008) The best speeches or presentation I've ever been a part, the speaker always involved humor. A good joke helps break the ice and relaxes everyone. Some of the best speaker uses humor throughout his/her presentation to keep the audience involved.

From politicians to business leaders, the best storytellers rely on a mixture of strategy, knowledge and skill to motivate their audience and inspire them to trust in their vision. A person that can use vivid description to describe their presentation usually will keep their audience involved. One of the best speeches I've ever heard was from an Army veteran, who came to speak at my base. He was involved in Vietnam, where he sacrificed himself by throwing himself on a live grenade to save his fellow soldiers. He lost a leg, both arms an eye and numerous other body parts. He described the day it happened with vivid detail and he used humor, emotion and spontaneity in telling his story. After he was finished, I was disappointed because I wanted to hear more. As the saying that was attributed to P.T. Barnum goes, "always leave them wanting more"

 

Landrum. M. (2008, March 17) The Best of a Passionate Speaker, Indianapolis IN,

           Retrieved from URL https://www.amazon.com/Best-Passionate-Speaker-Mike- (Links to an external site.)Links to an external site.

 

 

Deborah Chenois

David, your example of the Army veteran's speech was so interesting to me. When a speaker is that compelling, they can be really fascinating to listen to, so I can completely relate to your comment about wanting more. He really must have been captivating. I also agree with your comments about humor. For me, that makes a speaker seem so much more human an relatable. The one thing I wonder about is charisma...it really seems to be important in a speaker, and I'm not sure this is a trait that can be learned.

 

 

Deborah Chenois

About 4 years ago, we initiated an effort to provide on-site leadership training for the branch managers in my company. The resulting workshop was a two day session with approximately 20 participants covering nearly a dozen topics, and I was selected to develop and deliver the two hour section on finance. Not being particularly fond of public speaking, I was terrified!

In preparation for my responsibilities in the workshop, I took part in training that taught me important skills for presentations. Among other things, what the workshop stressed was that driving engagement from participants was all about getting them actually participating in the presentation, as opposed to just passively listening. We learned about soliciting responses from a group by asking open ended questions and ensuring enough time was left for responses. We also learned to integrate activities into the content, both to reinforce learning as well as drive engagement.

Another technique I was able to successfully employ was to review the list of participants in advance of the workshop and learn about their individual branches. In our text, Baack points out that it's important to "ascertain the knowledge of the audience" (2012). I found that to be a critical element in ensuring I was developing content that wasn't either too advanced or too basic for the group. Additionally, by doing a little background research on each of the branches represented, I was able to draw recognition to some of the audience when they had exhibited high performance in the areas that were discussed. I believe that also helped keep participants engaged by listening for their names.

Baack, D. (2012). Management communication. [Electronic version] Retrieved from https://ashford.content.eduLinks to an external site.

 

 

Johnnie Donald

 

In building rapport with an audience at a presentation, you must first gain the interest of your audience. An icebreaker that gets your audience laughing or smiling is a good way to start. You must make sure your joke is not vulgar. Keep it professional. You need to then explain the criteria you are presenting. 

Sheldon (2017) wrote that you must be careful that your opening comment is not dry when it is meant to be funny. In an interview, he said you should be prepared to tell the story of how your business started and where you intend for it to go (p. 8). This is obviously so if you are interviewing someone for a management position. 

If you are working for a business, Popyk (2016) wrote that you must present yourself to the customer in such a way that you learn about the needs of the customers. He talked about engaging the customers after the sale (p. 52). This rapport you develop with the customers help to build future relationships with the customers and perhaps future sales.  

Even though it has been many years since I had to make a presentation, I remember trying to get the attention of the audience by first trying to identify who they were. Once able to understand that, I was able to develop my strategy. I usually started with a mild joke to help them understand who I was. I learned years ago that whenever doing a presentation, you should get to your point quickly. You should not linger and try to prolong the message. I used power point and poster presentations to assist with getting my points across. My presentations were usually at monthly association meetings.

 I assume my presentations were successful. The feedback I received by way of written comment cards or verbal discussions were always positive.

Popyk, Bob (2016). Don't Stop After Making the Sale. Music trades. April 1, 2016. ( p. 52).

Sheldon, Andrew (2017). Learning to Talk the Talk. The Resolution Issue. January 2, 2017. (p.8-9).

 

 

 

 

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