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Category > English Posted 13 Aug 2017 My Price 10.00

organizational transformations , English homework help

I attach 3 files each file contains on summary. I want you to read them and summarize again each one in three to four points.

Chapter 1 ,

Will best efforts bring improvement? No, Deming argues that best efforts not guided by knowledge will dig us deeper into the pit we are in. What is needed is new knowledge. There is no substitute for knowledge.

In order to improve living standards, people must trade with each other and the market is the world. Trade depends on quality. In terms of the balance of trade, the U.S. is not doing well. We have been in economic decline for three decades. What must be done? Our problem is education and the development of a culture that places value on learning.

Your customer expects only what you and your competitors have led him to expect, but he is a rapid learner. Customers do not know what they want. They may be satisfied and switch. A customer may be loyal and switch. What is needed is innovation. Deming provides several examples of companies that were doing well and lost their market to an innovator. The question to ask is what business are we in and what will it be in the future?

How do we achieve quality? Which of the following is the answer? Automation, new machinery, more computers, gadgets, hard work, best efforts, merit system with annual appraisal, make every body accountable, management by objectives, management by results, rank people, rank teams, divisions, etc., reward the top performers, punish low performers, more statistical quality control, more inspection, establish an office of quality, appoint someone to be in charge of quality, incentive pay, work standards, zero defects, meet specifications, and motivate people. Answer. None of the above.

All of the ideas above for achieving quality try to shift the responsibility of management. Quality is the responsibility of management. It cannot be delegated. What is needed is profound knowledge. A transformation of management is required.

 

 

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CourseLover
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Status NEW Posted 13 Aug 2017 01:08 PM My Price 10.00

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