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| Teaching Since: | May 2017 |
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MCS,PHD
Argosy University/ Phoniex University/
Nov-2005 - Oct-2011
Professor
Phoniex University
Oct-2001 - Nov-2016
The Palace Hotel believes its customers may be waiting too long for room service. The hotel op- erations manager knows that the time for room service orders is normally distributed, and he sampled 10 room service orders during a 3-day period and timed each (in minutes), as follows:
|
23 |
23 |
|
15 |
12 |
|
26 |
16 |
|
19 |
18 |
|
30 |
25 |
The operations manager believes that only 10% of the room service orders should take longer than 25 minutes if the hotel has good customer service. Does the hotel room service meet this goal?
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