How Knowledge Management helps improve process effectiveness, efficiency, and
innovation.Provide examples. Student 1 answer A Knowledge Management is a discipline that improves the ability of organizations to solve problems better, to meet
changing business requirements, and survive critical changes (Hislop, 2013). It helps to improve the effectiveness
of organizational processes by streamlining operations. For example, marketing departments depend heavily on
knowledge input from the outside, such as scientific data, client feedback, and consumer surveys. With a proper
knowledge management system, these processes are streamlined and carried out faster. Knowledge
Management improves the efficiency of business processes through cost reductions, time-saving, and improved
levels of service typical of competitive environments (Hislop, 2013). Cost reduction is achieved by eliminating
redundant or unnecessary processes. Knowledge management helps to cultivate innovation by encouraging the
free flow of ideas and through enhancing creativity. Student 2 answer J
To understand how Knowledge Management helps, improve process effectiveness, efficiency,
and innovation. We should first understand the definition of effectiveness, efficiency and
innovation.
Effectiveness is performing the most suitable processes and making the best possible decisions
Efficiency is performing the processes quickly and in a low-cost fashion.
Innovation is performing the processes in a creative and novel fashion, that improves effectiveness and efficiency
—or at least marketability.
Knowledge Management can enable organizations to become more effective by helping them to select and perform the most
appropriate processes
Case study: Ford and Firestone
Firms did possess the necessary information to warn them about the mismatch of Ford Explorer and Firestone tires. However,
the information was not integrated across the two companies, so neither company had the “full picture”. Ironically, Ford
did actually have a good KM process, but it was not used to manage the knowledge relating to the Ford Explorer and
Firestone tires
Result:
Significant loss of lives for customers
Unprecedented legal liability
Knowledge Management enables organizations to quickly adapt their processes according to the
current circumstances, thereby maintaining process effectiveness in changing times. On the other
hand, organizations lacking in Knowledge Management find it difficult to maintain process
effectiveness when faced with turnover of experienced and new employees.
Case study: Reorganization of a large firm’s engineering department in 1996
Achieved a 75% reduction of workforce, an external vendor absorbed many of the displaced
engineers and the company failed to institutionalize any Knowledge Management mechanisms to
capture knowledge of department employees.
Result:
A 2-month review of results showed key quality indicators not met Organizations can increasingly rely on knowledge shared across individuals to produce innovative solutions to
problems as well as to develop more innovative organizational processes. Knowledge Management has been found to enable riskier brainstorming, thus enhancing process innovation. The power of intellectual capital is the ability
to breed ideas that ignite value.
Case study:
Buckman Laboratories linked its R&D personnel and technical specialists to its field-based marketing,
sales, and technical support staffs
Ensured that new products were developed with customers’ needs in mind, and that customers’ needs
were quickly and accurately communicated to the product development group. Student 3 answer M Knowledge management is the way in which an organization gathers; shares and analyzes its
knowledge. Knowledge in this case refers to documents, resources and people skills. Knowledge
management utilizes processes and technologies which are essential for managing information more
efficiently to improve decision making, innovation and improve overall business functions (Gold &
Arvind 2001). With advances in technology, most organizations now have knowledge management
systems. The main goal of knowledge management is to provide managers with the ability to organize,
locate relevant content and the skills required to handle specific projects.
Knowledge management (KM) helps an organization to improve process effectiveness,
efficiency and innovation in a number of ways. The biggest advantage of knowledge management is its
ability to gather and deliver information, which can later be used in the organization. Knowledge
management helps an organization to improve performance, innovation and the overall improvement of
the organization as a whole.
Data is very vital to any organization; however, too much data can overwhelm the organization
and get in the way of other business functions. Having a knowledge managing system helps an
organization to make more informed and better decisions. Managing organizational knowledge
effectively allows for cultural change and innovation. This is because knowledge management
encourages free flow of information and ideas. Knowledge management helps managers to encourage
ideas, embrace change and encourage innovation.
Knowledge management encourages feedback from customers’ thus increasing customer
satisfaction (Gold & Arvind 2001). KM also increases staff productivity and innovation. Employees
are able to benefit from their colleagues expertise to find ways of getting things done. They also feel
motivated in an organization that encourages free flow of ideas and creativity. Knowledge management increases effectiveness by utilizing in-house expertise.KM also enables an organization to have a better
understanding of their customers’ needs and this helps them to serve customers better.

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